FAQs

This is an approximate conversion table to help you find your size. If you have already purchased an item by our brand, we recommend you select the same size as indicated on its label.

WHAT ARE SHIPPING TIMES AND COSTS?

  • Shipping
    France : Personalization and Delivery : 2-5 Business days
    Other countries : Personalization and Delivery : 3-7 Business days (The deadlines are indicative)
  • Purchases are delivered in a nice Maison Aliel box 

 

  • Returns And Exchanges
    As it's personalized goods, returns are not permitted

WHAT PAYMENT METHODS CAN I USE?

Shella accepts the following payment methods:

  • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
  • Shella features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
  • PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.

WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.

Nous utilisons des cookies pour vous garantir la meilleure expérience sur notre site Web. En utilisant ce site Web, vous acceptez notre politique de confidentialité.

Pre-loader